Managing Stress at Work

• Demonstrate an understanding of what stress is and the difference between pressure and stress.
• Demonstrate an understanding of the consequences of stress for the individual, their family, their team and the organisation.
• Demonstrate an understanding of the HSE Stress Management standards (and any organisation specific policies).
• Know how to recognise stress at work.
• Know what to do in case of stress at work.

• Introduction

- The difference between pressure and stress
- Consequences
- Legal and moral ‘duty of care’ as a manager

• The causes and symptoms of stress

- The causes of stress – personal, domestic, environmental, workplace
- Symptoms of stress (the stress response)
- Case studies

• Designing stress out of the workplace

- Stress management is good management
- HSE Management Standards

• Recognising and dealing with stress

- Stress indicators at work
- Procedures

• Conclusion


• Multiple choice test