- Consistently high customer satisfaction scores impress assessors
- IIC accreditation makes Cardinus unique in its industry
Cardinus has won the Investor in Customers award for its impressive customer service, satisfaction and retention. The award describes the investment Cardinus makes in its customers as ‘outstanding’.
Investor in Customers (IIC) is one of the UK’s leading customer experience assessment companies and for a business to be awarded the Outstanding rating is a significant achievement. At the end of 2013 the IIC surveyed every Cardinus customer and employee and it was this feedback that resulted in the outstanding award.
Andy Hawkes, CEO of Cardinus Risk Management, said, “Obviously, we are absolutely thrilled to get independent recognition from a respected awarding body. But I can’t say it came as a huge surprise. “Every year since 2006 Cardinus has conducted its own rigorous customer satisfaction survey and the results of that are benchmarked against the UK and US national averages. Every year we beat those averages and our results have improved year-on-year.
“It’s excellent to know that the IIC has validated our own survey and bestowed on us this prestigious award. We are very pleased.”
Cardinus believes its performance is also due to the range of customer service initiatives it provides. These services have given the company a customer retention rate of more than 98 per cent and many customers have enjoyed support from Cardinus for more than ten years.
The award entitles Cardinus to use the IIC logo on all its sales and marketing activity. Jon Abbott, managing director – ergonomics and safety at Cardinus Risk Management, said, “This is great news. We are very happy to receive the outstanding rating. Our existing customers have shown their support for us and rated our customer experience very highly. We are proud to add this logo to those of the partners who allow us to use their brands because they trust us to represent them properly. This will reassure potential customers; to know that they can put their trust in the only risk management company in the UK to hold the Investor in Customers – Outstanding award.”
Cardinus customers receive a customer services review every three months and an account review every six months. Cardinus also provides free-of-charge classroom-based assessor and manual handling training for its clients, free-of-charge data management training sessions and clinics.
The company also delivers free-to-attend forums and user group meetings and supports customer advisory groups in the UK and US to ensure customers have a real voice when it comes to the development of its products.
Cardinus has been developing effective health and safety training programmes since 1995. Its customers include many of the world’s leading organisations, central government departments and unions.
The Cardinus approach to effective health and safety management is to apply simple programmes that provide a modular, adaptable solution. These include e-learning courses, group training of staff and one-to-one training.