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Conflict Management Virtual Course
March 3 @ 9:30 am - 1:30 pm£95
Expert trainer Andy Neal delivers his popular conflict management course in this half-day virtual session.
This course not only equips delegates with the ability to identify the early warning signs of escalating behaviour but also the confidence to positively influence situations, diffuse aggression and prevent harm to their personal safety.
Engaging and highly effective in practice, the Conflict Management course promotes vigilance and prior awareness of threatening situations and behaviours key to an individual’s ability to avoid and prevent a hostile encounter.
This course helps you to:
- Equip staff to identify conflict management
- Build confidence in employees to have a positive influence on situations
- Protect employees against the conflict
- Reduce lost time caused by incidents
Applicable techniques for the education sector, health, local authority sectors, housing association departments, leisure and culture.
Delegates will be taught unique body language and positioning methods to recognise and diffuse escalating situations. A suite of policies and procedures are only as good as the people who manage them. We will help you understand and implement conflict management techniques to ensure a real impact on your business.
Cost: £95 plus £8 fees